Make your Hero faster, stonger & better with the authorized Android 2.1 Upgrade from Google, HTC and Appalachian Wireless. Simply follow the instructions below or download the instructions from the link above and experience the power and freedom of the new and improved Sense touch interface from HTC.

Upgrade Instuctions

HTC Hero 2.1 Software Update | 06.25.2010

WARNING: Installing this software will erase your current user data. Please see instructions below for details.

The software upgrade provides several key enhancements for your HTC Hero:
Upgraded OS to Android 2.1 Éclair 3
Includes enhancements to Sense UI
Includes enhanced corporate email support
Includes a variety of minor bug fixes
MMS capabilities (for supported networks)

Please read the following important notes before starting the upgrade:
Before you proceed, please confirm that this software upgrade is a newer version than what is currently loaded on your device. If it is the same version and your device is operating normally, there is no need to reload the software. To determine what version is running on your device navigate to Home > Menu > Settings > About phone and tap on Software Information.  If your software version number is lower than the version listed in the package, you should proceed with this upgrade.

IMPORTANT
– Back up your data before you begin! –
This software update will delete all information from your device.  It is necessary to ensure that you back up your information before proceeding with this update. 

Calendar and contacts:
If you are syncing your device with your Google account, log into the Gmail service and verify your data is up to date.
If you are syncing your device via HTC Sync, log into your PC and verify your data is up to date.
If you are syncing your device via Exchange Activesync, log into your Exchange account and verify your data is up to date.
If you are using another backup solution, verify the data is up to date with that solution.

Text and picture messages:
Text and picture messages will be deleted with this software update.  You can back up text and picture messages by forwarding them to an email address.
Open the Messaging application
Tap and hold on the desired text or picture message
Tap Forward
Enter an email address then tap Send

Applications:
Applications will be deleted with this software update.  You will need to re-download the desired applications from the Market after this update completes.

Pictures, Video, Music, Media, and other files:
Pictures, video, music, and other media saved on the microSD card will not be affected by this update.

Getting Started
Before you run the ROM Update Utility (RUU), make sure you have done the following:
Backed up the data on your device
Standby or hibernation mode of your PC has been disabled
Close all running applications on the PC
Set aside approximately 25 minutes to allow the device to update
Charged the battery to at least 30%

Installation instructions
1.Install the HTC Sync software on your PC if it is not already installed. The minimum required HTC Sync version is 2.0.28. Note: HTC Sync versions can be downloaded from the HTC Website.
2.Download the update file for the HTC Hero
3.Connect your HTC Hero to your PC using the supplied USB cable
4. If the HTC Sync application appears on the screen of your PC, you may simply dismiss the wizard by pressing the Cancel button
5.Run the RUU update file for the HTC Hero
6.Follow the on-screen prompts to install the update for your HTC Hero


WARNING:
During the upgrade process, do not attempt to make/receive calls, press any buttons on your device or disconnect the device from the USB cable as this will stop the update and your device may be rendered inoperable! If you have a problem with the connection between your device and PC be sure to check the connection type in your device. This can be done in the device via Settings menu-> Connect to PC. Ensure that “HTC Sync” is selected.

HTC Sync will work with the following operating systems:
Windows XP Service Pack 2 (SP2) or higher, Windows Vista or Windows 7.