Appalachian Wireless Knowledge Center

You may have questions about some aspect of our service or cellular service in general, and we offer the following information to assist you. We are always happy to answer your questions by e-mail or phone also.

Feature Questions Questions
This allows a person that is calling you to leave you a message if you do not answer the call. The cost is $2.99 per month; dependent on any specials or promotions. Many of the plans include voicemail for free.

Permalink   ·   Top   ·   Added on 3/31/2009
Experience voicemail in an exciting and new way. See who called and left you a voicemail without dialing a phone tree or remembering complicated number navigation. Visual Voicemail comes standard with Voicemail and is free. It is only available for Apple iPhone devices. To activate: •On your iPhone, press the 'Phone' icon. •On the bottom navigation bar, tap 'Voicemail'. •Listen for activation instructions and guidance. After successful activation, we strongly suggest changing your default voicemail password.

Permalink   ·   Top   ·   Added on 9/17/2013
Allows you to put someone on hold while you answer another call. The cost is free; dependent on plan.

Permalink   ·   Top   ·   Added on 2/08/2005
Allows you to talk to two other people at the same time. The cost is free; dependent on plan.

Permalink   ·   Top   ·   Added on 2/08/2005

Allows you to forward your calls to another phone number. The cost is free; dependent on plan.

Permalink   ·   Top   ·   Added on 4/09/2012
When you receive a voicemail this feature notifies your pager that you have a voicemail message waiting. The cost is $4.99 per month.

Permalink   ·   Top   ·   Added on 2/08/2005
Allows you to send a typed message from your phone to an email address.

Permalink   ·   Top   ·   Added on 4/09/2012
Allows you to talk to another Appalachian Wireless customer without using your plan minutes. Most of our plans provide free mobile to mobile calling.

Permalink   ·   Top   ·   Added on 5/15/2007
This adds a detailed list of your calls to your bill for the month. The cost is $1.99 for 1-4 phones or $4.99 for 5+ phones.

Permalink   ·   Top   ·   Added on 4/09/2009
Allows you to have your call transferred to another number if you do not answer the call. The cost is free.

Permalink   ·   Top   ·   Added on 2/09/2005
Appalachian Wireless Ringback Tones let your friends hear your tunes when they call your phone instead of the same old ring. So exchange your ring for some rock right now! The cost is .99 cents per month (excludes the cost of each individual ringback tone).

Permalink   ·   Top   ·   Added on 4/09/2009
Allows user to set phone to automatically refuse voice calls and direct them to voice mail. Your text and data features will still work, allowing you to use these features while in meetings. The cost is .99 cents per month.

Permalink   ·   Top   ·   Added on 4/13/2009
This insurance program is to protect against loss or damage for your cellular phone (deductible for like phone). For more information please visit appalachian.esecuritel.com/.

Permalink   ·   Top   ·   Added on 2/24/2012
Allows you to send a typed message to another subscriber over your phone, if capable. You may elect to pay as you use it - $0.10 to send a message, $0.02 to receive a message - or you may purchase a package which bills monthly on your cellular bill.

Permalink   ·   Top   ·   Added on 2/08/2005
Allows user to block incoming calls from "Anonymous" sources. Select from Manual Activation or Fixed "Always On" versions. The cost is .99 cents per month.

Permalink   ·   Top   ·   Added on 4/09/2009
<
Dial your number from your phone-
When you hear the automated voice dial *
You will be asked for the password (default is the last four digits of your cellular number)
Dial 0 to access the greeting menu
Dial 1 to record your new greeting followed by#
Dial 5 to change your password


Then access your main menu by dialing *

A voicemail icon will appear at the upper right corner of your phone when voicemail is waiting for you. If you have your voicemail number programmed in the phone, it'll give you the option to call your voicemail right then and dial it automatically.

Permalink   ·   Top   ·   Added on 4/09/2012
Blocks incoming calls from numbers on a list specified by user. Choose from either a Manual Activation or a Fixed "Always On" version. The cost is $2.99 per month.

*60 - Activates Selective Call Diversion
*600 - Deactivates Selective Call Diversion
*60606794XXXX - Add number to the list
*600#606794XXXX - Remove number from your list
*607 - Sends a text msg showing all numbers on the list
*609 - Adds the last received number to the list
*6009 - Removes the last number added to the list
*60099 - Removes all numbers from the list


Permalink   ·   Top   ·   Added on 4/09/2009
Allows only incoming calls from a select list of numbers. Choose from either Manual Activation or a Fixed "Always On" version. The cost is $2.99 per month.

*64 - Activates Selective Call Acceptance
*640 - Deactivates Selective Call Acceptance
*64 606794XXXX - Add number to the list
*640#606794XXXX - Remove number from your list
*647 - Sends a text msg showing all numbers on the list
*649 - Adds the last received number to the list
*6409 - Removes the last number added to the list
*64099 - Removes all numbers from the list


Permalink   ·   Top   ·   Added on 4/09/2009
Allows you to have multiple phones ring when you receive a call on your primary phone number. The cost is $3.99 for the first phone and $1.99 for each additional.

Permalink   ·   Top   ·   Added on 2/09/2005
Displays the number of the person that calls you on your phone, if capable. The cost is $0.99 per month; dependent on plan.

Permalink   ·   Top   ·   Added on 2/04/2005

For any other questions, you may contact us here or call us directly with your questions/comments by dialing *611 from your Appalachian Wireless cellular phone, or you may contact us by dialing: (606) 477-2355.




Search for an answer: