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WiFi Calling Network Configuration (EKN LTE)

This support article is for the EKN LTE network only.

In order to use Appalachian Wireless WiFi Calling, your device communicates with the Appalachian network. If you are experiencing issues with WiFi Calling, you may need to adjust your router/network settings.

For assistance with updating the configurations below, please refer to the router manufacturer's website or contact your internet provider.

IPSec (Internet Protocol Security) must be allowed

IPSec encrypts traffic sent through the Internet. It is utilized to provide a secure voice and data communication pathway. Some routers may block IPSec messages. Please check your router configuration to determine your setting.

Ensure your router isn't blocking our ports/FQDNs

The following data ports must be open and permitting traffic:

PortTCP or UDPServiceRFCService Name
500UDPWiFi Calling5996IKEv2
4500UDPWiFi Calling5996IKEv2

Additionally, your router should allow for the traversal of the following FQDNs (Fully Qualified Domain Names):