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4G LTE · Frequently Asked Questions


What is 4G LTE?

Appalachian Wireless 4G LTE is the fourth generation of wireless network technology. It allows us to provide you with state-of-the-art mobile data features including incredibly fast transfer speeds and expanded network capacity.

How does it benefit me?

Faster transfer speeds will allow you to use your smartphone as you see fit. Watch an HD video on YouTube or perform a face-to-face video conversation with someone overseas using Skype, the possibilities are endless. You'll find that the blazing fast speeds allow you to get work done quickly and more efficiently versus standard 3G data.

Is it Nationwide?

Yes! Through our agreements with our roaming partners, you will have the absolute best 4G coverage available anywhere. From Hazard, Kentucky to Charleston, South Carolina, and all the way to San Francisco, California, we've got you covered all across the United States at no additional cost.

What happens if I go to an area without 4G?

Your phone will seamlessly transition to 3G in an area where 4G is currently unavailable.

Will my existing phone work?

We now offer many 4G LTE phones. Be sure to ask customer service or our sales people if you are not sure if your device is 4G LTE capable!

What speeds can I expect?

4G LTE is revolutionary speed right in your hand. Expect speeds on average of around 5-12mbps.

Will it raise my bill?

No. Your rates will stay the same as current 3G rates.

How do SIM cards work?

SIM cards are small chips that contain your phone number and other information necessary to talk with our towers and obtain service.

Can I bring a 4G phone from another carrier?

No. In order to utilize our service, you must purchase a phone programmed for Appalachian Wireless 4G. Simply put, smartphones have data settings that are locked by the carrier and cannot be changed to work with our service. We have a large variety of the latest and greatest smartphones available. Check out your local Appalachian Wireless retail location to check them out!

Is it available in my area?

We have already deployed 4G LTE to several of our service areas.

For more information regarding availability, please give us a call at (800) 438-2355.

How do I sign up for 4G?

Get upgraded to 4G LTE today. Visit your local Appalachian Wireless retail location for information regarding our 4G LTE-ready devices or contact us at (800) 438-2355 for more information.