Affordable Connectivity Program (ACP)

Keeping you connected with your neighbors and loved ones during these difficult times is more important than ever — that's why Appalachian Wireless is pleased to be a part of the Affordable Connectivity Program (ACP) operated by the Federal Communications Commission.

For more information on the program and how it could potentially impact you, please see the information below:

What is the Affordable Connectivity Program?

The Affordable Connectivity Program (ACP) is a long-term federal government benefit program operated by the Federal Communications Commission (FCC) that is intended to reduce a qualifying household’s broadband internet access service bill by up to $30.00 per month. The ACP will replace the EBBP. Enrollments may begin on December 31, 2021.

Who qualifies for the ACP?

A household can qualify for the ACP by showing that at least one member of the household meets one of the following criteria:

  • Has a household income at or below 200% of the Federal Poverty Guidelines for a household of that size;
  • Participates in a Lifeline-qualifying government program: Supplemental Nutrition Assistance Program (SNAP), Medicaid, Supplemental Security Income (SSI), Federal Public Housing Assistance (FPHA), Veterans Pension and Survivors Benefit, WIC, or Lifeline;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year; or
  • Received a Federal Pell Grant in the current award year.

Households that qualified for the EBB discount based on a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating provider’s COVID-19 program will need to requalify for the ACP. Such households will be contacted for reverification.

The ACP is non-transferable and is limited to one monthly service discount per eligible household. Only offered in Kentucky.

Can I transfer this benefit to another carrier?

Households may obtain broadband service supported by the ACP from any participating carrier of their choosing, and households may transfer their ACP benefit to another provider at any time. In addition, during the 60-day transition period (12-31-2021 to 3-1-2022) EBB Program households that are not subject to de-enrollment may transfer their benefit to another participating service provider and continue to receive the EPP Program subsidy amount (up to $50.00) through the end of the 60-day transition period.

How much is the ACP discount?

The ACP discount is up to $30.00 off the standard data and access rate for one line on the 25GB Unlimited Data plan. After the ACP discount is applied, the customer is responsible for payment of the remaining monthly rate charges, which may range from $0.00 to $65.00 for a single line of service depending on the plan selected and other available/applicable discounts. Taxes, fees, and other surcharges also apply, which are subject to change and vary by location. The ACP discount will be applied beginning on the first day of the month following successful enrollment, and on the first day of each month thereafter during enrollment.

If I am already enrolled in the EBB Program, do I have to enroll in the ACP?

Households enrolled in the EBB Program as of December 31, 2021 based on criteria that qualifies for the ACP will not be required to submit a new application to enroll in ACP. Households that qualified for EBB through criteria that is not applicable to ACP will be required to demonstrate eligibility to receive an ACP benefit after the transition period ends. This will only impact a small number of EBB consumers who qualified through a substantial loss of income or an approved COVID-19 Program. If you are enrolled in the EBB Program and it is determined that you are required to take any additional steps to continue receiving the ACP discount after the transition, you will be notified at a later time.

Complaint Process

The FCC will establish a dedicated complaint process for consumers who participate in the ACP to file complaints about providers, including with respect to the quality of service. Further information about the complaint process will be provided when available.

Further Information

If you have any questions, please contact Customer Service at (800) 438-2355 or by dialing 611 from your Appalachian Wireless phone.

1 A copy of Appalachian Wireless’ Terms and Conditions of service may be obtained by visiting https://www.appalachianwireless.com/misc/tnc.pdf, and applies to all existing or newly activated service.
2 The first 25GB of data will be provided at typical, available speeds, which may vary depending on network conditions. After 25GB of data usage per month, speeds will be slowed to 512 Kbps on phones and tablets.

EBB to ACP Notification Letter

December 21, 2021

Re: The Emergency Broadband Benefit (EBB) Program is transitioning to the Affordable Connectivity Program (ACP)

Dear Valued Customer:

Appalachian Wireless is reaching out to you with important information about the Emergency Broadband Benefit (EBB) Program. As you know, the EBB Program is a temporary, emergency program that allows a qualifying household to receive a discount of up to $50.00 per month on its internet bill. You are receiving this letter because you are currently enrolled to receive the EBB Program discount on your Appalachian Wireless bill. Congress recently created the Affordable Connectivity Program (ACP), which is a long-term program that will replace the temporary EBB Program. Here are some things you should know about the upcoming program changes:

  • Change of Program Name:
    The name of the discount program will be changing from the Emergency Broadband Benefit (EBB) Program to the Affordable Connectivity Program (ACP) on December 31, 2021.

  • Discount Amount:
    Under the EBB Program, qualifying households receive a discount of up to $50.00 on their monthly bill. Under the ACP, the monthly discount will be up to $30.00 per month.

  • 60-day Transition Period (12/31/2021 – 3/1/2022):
    There will be a 60-day transition period for households that (i) are properly enrolled in the EBB Program prior to December 31, 2021, and (ii) are not subject to de-enrollment. Such households will continue to receive the higher EBB Program discount (up to $50.00 per month) during the 60-day transition period, which begins on December 31, 2021, and ends on March 1, 2022. At the end of the transition period, such households will receive the same discount amount as other ACP households, which is up to $30.00 per month.

  • Switching Service:
    Subscribers may switch service offerings at any time.

  • Additional Information:
    If you are required to take any additional steps to continue receiving the ACP discount after the transition, you will be notified at a later time. The government is expected to provide more information about this program in January 2022. We will pass along more information when it is available.

Sincerely,

Darlene Howell
Customer Relations Director

1 Currently, the EBB discount is only available on the 25 GB Unlimited Data Plan. When the ACP begins on December 31, 2021, it also will initially be available only on the 25 GB Unlimited Data Plan. Additional plans may be made available for the ACP discount at a later time. The first 25GB of data will be provided at typical, available speeds, which may vary depending on network conditions. After 25GB of data usage per month, speeds will be slowed to 512 Kbps on phones and tablets.