INFORMATION WE COLLECT AND HOW WE USE IT
We collect information about your use of the products and services we offer, such as call records, service usage, service options, and other similar information you provide. This information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. Appalachian Wireless may also use this information for other purposes such as providing you with information about product or service enhancements, determining your eligibility for new products and services, and marketing to you based on your use of the products and services you already have. Additionally, this information may be used to improve services and protect our networks, services, and users from fraudulent, abusive, or unlawful uses.
Providing wireless communications requires that certain location information be obtained from your mobile device. Periodically, your mobile device transmits a signal to the nearest cellular tower so calls may be routed to and from you, to ensure you are billed properly, and to more accurately provide you with Wireless Emergency Alerts applicable to your location. In the event you dial 911, your mobile device may automatically transmit your location with more specificity to the responding emergency service. For more information about how disclosure of your location information is limited, please refer to the section below titled “Information We Share.”
When you purchase products or services from Appalachian Wireless, we collect information from you that we use to deliver, provide, and bill those products or services and to resolve any issues you may have with your order or with our products or services. The information we collect may include your name, mailing address, telephone number, email address, Social Security number, and payment information. We also use this information to establish your account, maintain a record of the products and services you buy, and maintain billing records. We may use your contact information to inform you about special offers or other products and services.
Customer Service Inquiries:
Your records may be accessed by Appalachian Wireless customer service when you call, text, email, or chat with us to better help you with your inquiry. Interactions with customer service may also be monitored or recorded for training purposes and to provide better customer service.
Information Provided to Us by Third Parties:
We may obtain credit information about you from third parties when you purchase products or services from Appalachian Wireless to help us with customer authentication and credit-related decisions.
Information Collected When on the Appalachian Wireless Website:
Certain information is gathered automatically by Appalachian Wireless when you access our website such as your IP address, referring URL, browser type, operating system, images or files you view, and the date and time the website was accessed. This information may be used for troubleshooting and security purposes.
INFORMATION WE SHARE
Information Shared With Vendors:
Appalachian Wireless may provide customer information to certain vendors who provide critical services for our business, such as shipping your order, providing software platforms, billing, or maintenance and technical support for our services. These vendors are authorized to use your information under the privacy compliance obligations we impose on them.
Information Shared With Third Parties:
We may disclose your information to third parties in certain circumstances, such as:
- to comply with subpoenas, court orders, or search warrants, and as otherwise authorized by law;
- in cases involving danger of death or serious physical injury to any person or other emergencies;
- to protect our rights or property, or the safety of our customers or employees;
- to protect against fraudulent, abusive, unauthorized, or unlawful use of or subscription to our products and services and protect our network, services, and users from such use;
- to advance or defend against legal claims, in court and elsewhere;
- to credit bureaus or collection agencies to obtain payment for Appalachian Wireless billed products and services;
- to a third party that you have authorized to access your account information;
- to a third-party business in the event of a merger, acquisition, or sale of all or a portion of our assets or business;
- to outside auditors and regulators; or
- with your consent.
When you agree to participate in surveys, contests, or other promotional activities, or apply for scholarships or sponsorships, we may collect additional information from you. This information is used only for the purpose for which you provide it and may only be shared with necessary third parties in furtherance of the goals/purposes of the survey, contest, promotional activity, scholarship, or sponsorship.
HOW TO LIMIT THE USE OF YOUR INFORMATION
Marketing Email and Mail:
You may opt-out of receiving marketing-related emails from Appalachian Wireless by following the unsubscribe instructions at the bottom of any marketing email you receive from Appalachian Wireless, or changing your email preferences on your MyAppwire account.
You may still receive emails, mailings, calls, and text messages for informational or important account notification purposes.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)
Appalachian Wireless does not knowingly market to or solicit information from children under the age of 13.
Appalachian Wireless maintains safeguards to protect against unauthorized access to, use, or disclosure of customer information. All employees receive training on the importance of protecting customer privacy and on the proper access to, use, and disclosure of customer information. Our security policies and procedures restrict access to personally identifiable information to only those who have a business need for such access.
UPDATING YOUR INFORMATION
Maintaining accurate customer records is important to us. If you see any inaccuracy in your information or if your information changes, please let us know by reaching out to a customer service representative at 1-800-438-2355 or by accessing your MyAppwire account online and updating your account information. Appalachian Wireless business customers may update their information by contacting their account manager.
CHANGES TO THIS POLICY
Last Modified: 9/8/2022