Support Center

If the account is in my spouse's name, why can't you give me information on it?

We work very hard to protect our customer's privacy. Because the account is "owned" by your spouse, they have to give you full authority to the account in order for us to provide information.

Full authority allows the other person to access information about the account, but also allows changes to the account.

The owner can also allow partial authority. This limits the accessible information to the account balance. The owner will need to contact customer service by dialing 611 from their cellular phone or visit one of our stores. The store will require a picture ID to make the change. Other personal information will be required when requested by phone.

Published on March 24, 2020