Support Center

If you see SOS on your iPhone or iPad

If you see No Service or Searching in the status bar on your iPhone or iPad (Wi-Fi + Cellular), your device isn't connected to a cellular network. If you see SOS or "SOS only" in the status bar, your device can still make emergency calls.

Check your coverage area

Make sure that you're in an area with cellular network coverage.

Turn cellular data off and then back on again. Go to Settings, then tap Cellular or Mobile Data. If you're using an iPad, you might see Settings > Cellular Data.

Appalachian Wireless has phased out its 3G network. If you see No Service in the status bar of your device and you have an iPhone 7 or earlier or an iPad 2 Wi-Fi + Cellular or earlier, contact your carrier to discuss your options. If you have an iPhone 8 or later or an iPad (3rd generation) or later, follow these steps:

Update your iPhone or iPad to the latest version of iOS or iPadOS.

Go to Settings > Cellular. Then: For iPhone, tap Cellular Data Options, then turn on Enable LTE.

For iPad, turn on LTE.

If you still see No Service after following these steps contact your carrier

Contact us to review any issues on your account that may affect your service:

Verify your account is active and in good standing.

Make sure that there are no outages in your area.

Check that your device isn't blocked from receiving cellular services and is set up with the right data plan

Verify that your device is VoLTE capable

Customer Service can be reached at (800) 438-2355 or 611 from your Appalachian Wireless device and provide as much information as possible.

Published on May 10, 2023
Updated on June 27, 2023