Support Center

What does it mean to have my data throttled?

When your data is throttled, this means that the overall throughput (or speed of the data connection), is limited to a specified transfer speed. Different plans are subject to different data throttling policies. For example, the Unlimited 25 GB plan throttles at 512 Kbps but the Unlimited 50 GB plan throttles at 1 Mbps.

When you have utilized your allotted premium high-speed data, your speeds will be lowered, meaning you won't be able to download or browse as quickly until your monthly plan resets.

Published on October 5, 2023
Updated on October 5, 2023