Support Center

Why do I need to set up an address to use Wi-Fi Calling?

In order to offer Wi-Fi calling over the Internet, Appalachian Wireless is required by the FCC to support 911 calls and collect a registered location to enable the service.

By registering an address, you’re providing information that determines how your 911 call is routed.

This information:

    *Is provided to emergency services if you’re unable to report your physical location.

    *Is also used if you call 911 using Wi-Fi Calling in an area or location where cellular service isn’t available.

    *Isn't used for billing or other purposes.

Note: Be sure to update your emergency address whenever you change locations.

Published on June 2, 2023
Updated on August 30, 2023