Support Center

3G Shutdown

What is the 3G shutdown?
When is the 3G shutdown?
Why are 3G networks being phased out?
Does the 3G shutdown just affect phones?
Will WiFi calling help alleviate and bridge service gaps?
Will using data (VoLTE) for my voice calls cause overages?
Will this transition impact my roaming experience?
Will I see an increase to my bill from this shutdown and movement towards newer technology?
Will coverage be comparable to what I experienced on the old 3G network?
Why should customers continue to use and support Appalachian Wireless?
Why can't Appalachian Wireless keep 3G around for customers not willing to transition?
Which devices support WiFi calling?
What will happen if a customer doesn't upgrade their device?
What significant changes can I expect from this shutdown, and will there be any benefit?
What should I do if I have a device that needs upgraded?
What service interruptions might I expect during this transition?
What is LTE and VoLTE?
What impact does the shutdown have on services with Appalachian Wireless?
What if my device is already VoLTE capable?
What does the G in 3G/4G/5G mean?
What are the benefits of LTE?
My service varies and isn't consistent. Is there a reason for this?
How do I turn on WiFi calling?
How do I know my calls are working on VoLTE?
How do I know if my device supports VoLTE?
How do I know if I'll be affected by the shutdown?
How does Appalachian Wireless plan to help customers upgrade to newer devices?
Does Appalachian Wireless plan to support 5G?
Are there any incentives to help transition into new technology?