Support Center

Features & Plans

Why can't I make international calls or call 411 on my Forward Pay Line?
SInce Forward Pay is a prepaid plan, you would need to have a cash balance on your account in order to call internationally or call 411 (Directory Assistance). This can be done via our website by creating a MyAppwire account, visiting any of our retail s...
Published: August 13, 2020 · Updated: August 18, 2020
Can I upgrade my phone if I have the Forward Pay service?
Customers can “upgrade” their device after 12 months and get a new one at Forward Pay Pricing if they have continuously added their plan on time with no lapse in coverage for 12 consecutive months. They will be required to pay a new activation...
Published: August 5, 2020 · Updated: August 11, 2020
WiFi Calling Network Configuration
Please note that WiFi calling is only supported on the EKN LTE network at this time. In order to use Appalachian Wireless WiFi Calling, your device communicates with the Appalachian network. If you are experiencing issues with WiFi Calling, you may need ...
Published: December 1, 2019 · Updated: August 3, 2020