Support Center

Account & Billing

How do I get a copy of my call detail records?
Call Detail records can only be requested via a phone call to Customer Service. Name on account and password are required. The first billing cycle is free and any additional records will be charged $1.99 per billing cycle.  Any records that exceed 50...
Published: August 13, 2020 · Updated: August 18, 2020
What's this letter I received stating changes were made to my account?
Customers receive a letter anytime certain information is changed on their account. Reasons customer would receive a letter are: Address Change CPNI password change CPNI phone number change CPNI security question change CPNI security answer change...
Published: August 5, 2020 · Updated: August 5, 2020
When will I be eligible to receive my deposit back?
1 year without late payments > Refunded in the form of a check or credit to account 1 year with no more than 2 late payments > Can be refunded as credit to account 1 year with more than 2 late payments > No refund....
Published: August 4, 2020 · Updated: August 4, 2020
If the account is in my spouse's name, why can't you give me information on it?
We work very hard to protect our customer's privacy. Because the account is "owned" by your spouse, they have to give you full authority to the account in order for us to provide information.Full authority allows the other person to access information abo...
Published: March 24, 2020
What is a hotline?
A hotline is a method of friendly reminder that we need to talk with you concerning your account. New accounts (accounts less than 180 days old) are hotlined at 13 days past due and will disconnect at 20 days past due. Once hotlined, the entire past due ...
Published: December 3, 2019 · Updated: April 20, 2020