Support Center
Coverage & Service
Device Support
Texting
Voice
Data
- ⭐ What does it mean to have my data throttled?
- ⭐ Why am I seeing SOS on my iPhone?
- Does data throttling affect calls or texting?
- Can I add more premium high-speed data?
- How can I monitor my data usage?
- What is premium high-speed data?
- If you see SOS on your iPhone or iPad
- Troubleshooting dead air on VoLTE
- What is 4G LTE?
3G Shutdown
- ⭐ How do I turn on Wi-Fi calling?
- ⭐ Will Wi-Fi calling help alleviate and bridge service gaps?
- ⭐ What is Wi-Fi calling?
- What is the 3G shutdown?
- When did 3G shutdown?
- Why are 3G networks being phased out?
- Does the 3G shutdown just affect phones?
- Are there any incentives to help transition into new technology?
- Does Appalachian Wireless plan to support 5G?
- How does Appalachian Wireless plan to help customers upgrade to newer devices?
- How do I know if I'll be affected by the shutdown?
- My service varies and isn't consistent. Is there a reason for this?
- What are the benefits of LTE?
- What does the G in 3G/4G/5G mean?
- What if my device is already VoLTE capable?
- What impact does the shutdown have on services with Appalachian Wireless?
- What is LTE and VoLTE?
- What service interruptions might I expect during this transition?
- What should I do if I have a device that needs upgraded?
- What significant changes can I expect from this shutdown, and will there be any benefit?
- What will happen if a customer doesn't upgrade their device?
- Why can't Appalachian Wireless keep 3G around for customers not willing to transition?
- Why should customers continue to use and support Appalachian Wireless?
- Will coverage be comparable to what I experienced on the old 3G network?
- Will I see an increase to my bill from this shutdown and movement towards newer technology?
- Will this transition impact my roaming experience?
WiFi Calling
- ⭐ What is Wi-Fi Calling?
- ⭐ Which devices support Wi-Fi calling?
- Why is it telling me to contact Appalachian when trying to enable Wi-Fi?
- Samsung - Select devices now capable of Wi-Fi Calling functionality
- Why do I need to set up an address to use Wi-Fi Calling?
- How do I turn on Wi-Fi calling?
- Will Wi-Fi calling help alleviate and bridge service gaps?